Delivery & Returns

Delivery

Standard Delivery

Standard Delivery £2.99 via Royal Mail 2nd Class for orders under £20.

(Free Standard Delivery for all order over £20)

1st Class Delivery £3.99 via Royal Mail available for all orders.

All orders packed and dispatched directly from our warehouse, same day, if ordered before 2pm.

UK, Channel Islands, N Ireland, Highlands and Islands - Standard delivery arrives 2-3 days after dispatch or for heavy parcels Courier next day after dispatch Mon-Thu.

Express Delivery 

Express delivery arrives 1-2 days after dispatch or for heavy parcels Courier 1-2 days after dispatch Mon-Thu.

Next Day Delivery

Orders placed before 2 pm will be dispatched same day and arrive on the next business day. Signature required on delivery.

Returns

If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 10 days of receiving the order and we receive the product back within 30 days. Once we have received the returned item we will refund the amount paid or resend the product.

About Pro Pooch

What people are saying

  • Over the moon with Pro Pooch customer service from start to finish. The Ear Cleaner we purchased has worked within a week after spending £££ on other treatments to no avail. I felt truly looked after. Well done!

    Jane

  • Finally I have found some grooming products for my beloved dogs where the ingredients are not just an afterthought but the focus of the whole company.

    Saanvi

  • Your oatmeal shampoo, Its not cheap but my goodness it has stopped Kato's itching after just a few weeks. I was sold by the products natural claims but the real benefit to me is how soft and supple his skin is after bathing. Most pleased.

    Jan

  • I was cleaning with boiled salty water for a week to no avail. I have used these drops 3 times now over 2 days after cleaning and bingo the improvement is astounding. Thank you pro pooch I am amazed by this product.

    Sam

Our Happy Customers